Policies on Customer-Oriented Business Conduct (2)

2.Pursuit of the Customers’ Best Interest

Based on the recognition that pursuing the best interests of our customers will deepen our relationship of trust with them, which in turn will lead to the development of our business, TSCM will provide better quality services suitable for customers and conducting business with integrity and fairness, and further embody “Passion for Excellence” as our mission statement.
Furthermore, in order to solidify the trust of our customers, TSCM is strongly aware of our broader responsibilities to provide services from the customer’s side in all our operations, not to mention the practice of compliance as a matter of course, and strives to permeate such business operations as our corporate culture.
In addition to improving the knowledge and awareness of our directors and employees, TSCM encourages them to acquire various business-related qualifications (ARES Certified Master, Real Estate Brokerage license, etc.), and strives to maintain and improve their professional knowledge and professional ethics.

Specific Policy Content and Implementation Status

● Advanced expertise as our strength: TSCM provides various real estate investment management services to Japanese and foreign investors. TSCM has an abundant track-record in entrusting investment management through separate accounts, particularly for global institutional investors making sole investments.
Based on such a global perspective, our strength is our ability to provide integrated services from removing obstacles for overseas investors investing in the Japanese real estate market to implementing investment and management strategies. In providing services, TSCM will adequately explain the differences between business customs as well as the legal systems in Japan and elsewhere, and ensure transparency in transactions that are free from conflicts of interest.
In order to comply with such global standards and provide business services based in response to customer requests, TSCM will strive to develop and secure human resources with high levels of expertise, or in some cases by the cooperation of external experts.

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