Policies on Customer-Oriented Business Conduct (7)

7.Framework for Adequate Motivation of Directors and Employees

TSCM’s directors and employees will take the initiative to always be aware of the best interests of our customers, and strive to provide and recommend better quality products and services.
And TSCM will strive to establish a customer-oriented thoughts and attitudes as a corporate culture through improving the knowledge and awareness of our directors and employees and working to settle and permeate the Policy.

Specific Policy Content and Implementation Status

● Appropriate motivational framework for directors and employees: TSCM recognizes that conducting business that seeks the best interests of our customers will deepen our relationships of trust with them, strengthen our customer base, and lead to the sustainable development of our business. Based on this recognition, in order to achieve sustainable development, TSCM will continue to be conscious of emphasizing customer-oriented thoughts and attitudes, and will strive to cultivate such a corporate culture.
Due to various changes in the external environment, such as changes in the market structure surrounding our business, our previous business models and business processes will eventually become obsolete, and TSCM will be required to view from new perspectives, take proactive actions, and implement reforms. Even in times when such changes are necessary, the essential value of the customer-oriented thoughts and attitudes in the Policy remains unchanged in our business operations, and the Policy is positioned as a universal core code of conduct that must not be lost.
In our internal audit operations, we strive to make audit findings and proposals for improvement after understanding, grasping, or assuming such as; how does our organizational climate, corporate culture, and the individuality of each director and employee (knowledge, experience, background, personality, etc.) affect the effectiveness and reality of each business process, and what kind of risks and effects do they have?

● Expertise backed by professional ethics: TSCM has announced our mission statement as “a boutique investment manager with a Passion for Excellence”.
In order to embody this mission statement, TSCM continuously has conduct training and education so that our directors and employees are strongly aware of our fiduciary duty to customers.
Furthermore, in order to maintain and improve expertise and cultivate professional ethics, TSCM encourages them to acquire various qualifications that contribute to the operation and management of real estate-related funds (ARES Certified Master, Real Estate Brokerage license, etc.), and to participate in external training and seminars sponsored by the affiliated organizations to which we belong.

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